Shipping, Returns, Cancellations

Courier
Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, deliveries dispatched on a Friday are not due to be delivered until the following week.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail…

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won’t consider any remedial course until 10 Royal Mail delivery days (Mon-Fri after dispatch.

Courier Service We mainly use the courier  DPD for large deliveries. However, they can and do sometimes make mistakes and we simply cannot guarantee deliveries will always be made on time.

Customers purchase orders on the basis that dispatch and delivery time frames provided are an estimation only and that SaffaShaq will not compensate for deliveries outside the likely time frames.

Once a parcel is dispatched from our offices , you will receive an email or text from us stating that your order has been “Fulfilled” and “Dispatched”.

If you have ordered and selected the under 20kg option and upon packaging we find that the contents are in excess of 20kg , then we will contact you to discuss alternative delivery options.

DPD DELIVERY COSTS. -UK , Mainland ONLY
DPD under 30kgs- £6.99 (2-3 working days)
DPD parcel up to 30kg purchase and over £120.00 will be FREE. (UK MAINLAND ONLY)

  in chargesIf you haveDelivery Costs – Malta ONLY
MALTA – Size of box 24cm deep, 38cm width, 59cm long –

The items you order have to fit into the box provided. If we cannot fit all the items into the box provided we will be in contact with you to discuss options which may include an additional box charge.

A – Ship to Malta – £26.99 (collection from Tarxien)
B – Ship to Malta and delivery to Malta address) £36.99
C – Ship to Malta and delivery to Gozo – to Gozo address £45.99

PLEASE NOTE:

All order requests have to be completed by midday on each Monday to make the shipment to Malta on the Thursday of that week.  If your order is received after midday on the Monday then it will be shipped out to you on the following Thurdsay.  

We have been advised that Malta clients will need to pay an additional charges and a further customs duty on the total amount of the invoice when they receive their delivery in Malta.  You will have to pay these duties directly to Trotters in Malta when you either collect your parcel or when Trotters delivers your parcel to you.  If there are any queries please contact Saffashaq to discuss.

This may all change in April 2021 when the EU grace period is due to end.

Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, deliveries dispatched on a Friday are not due to be delivered until the following week.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail…

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won’t consider any remedial course until 10 Royal Mail delivery days (Mon-Fri after dispatch.

Courier Service We mainly use the courier  DPD for large deliveries. However, they can and do sometimes make mistakes and we simply cannot guarantee deliveries will always be made on time.

Customers purchase orders on the basis that dispatch and delivery time frames provided are an estimation only and that SaffaShaq will not compensate for deliveries outside the likely time frames.

Once a parcel is dispatched from our offices , you will receive an email or text from us stating that your order has been “Fulfilled” and “Dispatched”.

If upon packaging we find that the contents are in excess of 30kg , then we will contact you to discuss alternative delivery options.

The Parcel should be delivered to your door within 5 – 7 working days.

DPD under 30kgs – £20.99

Weight of box should not exceed 30kg

Size of the box  must not be bigger than 45 x 45 x 45cm

Courier
Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, deliveries dispatched on a Friday are not due to be delivered until the following week.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail…

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won’t consider any remedial course until 10 Royal Mail delivery days (Mon-Fri after dispatch.

Courier Service We mainly use the courier  DPD for large deliveries. However, they can and do sometimes make mistakes and we simply cannot guarantee deliveries will always be made on time.

Customers purchase orders on the basis that dispatch and delivery time frames provided are an estimation only and that SaffaShaq will not compensate for deliveries outside the likely time frames.

Once a parcel is dispatched from our offices , you will receive an email or text from us stating that your order has been “Fulfilled” and “Dispatched”.

Your parcel should not weigh more than 30kg’s.  The size of the box should not Exceed 45 x 45 x 45cm if  upon packaging we find that the contents are in excess of 30kg , then we will contact you to discuss alternative delivery options.

The parcel should be delivered to your door within 3 -5 working days

DELIVERY COSTS. – Northern Ireland ONLY
DPD under 30kgs- £15.99  (3-5 working days)
SIZE OF BOX 45 x 45 x45cm

3Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, deliveries dispatched on a Friday are not due to be delivered until the following week.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail…

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won’t consider any remedial course until 10 Royal Mail delivery days (Mon-Fri after dispatch.

Courier Service We mainly use the courier  DHL for large deliveries. However, they can and do sometimes make mistakes and we simply cannot guarantee deliveries will always be made on time.

Customers purchase orders on the basis that dispatch and delivery time frames provided are an estimation only and that SaffaShaq will not compensate for deliveries outside the likely time frames.

Once a parcel is dispatched from our offices , you will receive an email or text from us stating that your order has been “Fulfilled” and “Dispatched”.

Your parcel should not weigh more than 30kg’s.  The size of the box should not Exceed 45 x 45 x 45cm if  upon packaging we find that the contents are in excess of 30kg’s , then we will contact you to discuss alternative delivery options.

The parcel should be delivered to your door within 5 -7 working days

DELIVERY COSTS. – Guernsey ONLY
DPD under 30kgs- £20.99  (5 -7 working days)
SIZE OF BOX 45 x 45 x45cm

Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, deliveries dispatched on a Friday are not due to be delivered until the following week.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail…

We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.

However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won’t consider any remedial course until 10 Royal Mail delivery days (Mon-Fri after dispatch.

Courier Service We mainly use the courier  DPD for large deliveries. However, they can and do sometimes make mistakes and we simply cannot guarantee deliveries will always be made on time.

Customers purchase orders on the basis that dispatch and delivery time frames provided are an estimation only and that SaffaShaq will not compensate for deliveries outside the likely time frames.

Once a parcel is dispatched from our offices , you will receive an email or text from us stating that your order has been “Fulfilled” and “Dispatched”.

If upon packaging we find that the contents are in excess of 30kg , then we will contact you to discuss alternative delivery options.

The Parcel should be delivered to your door within 3-5 working days.

DPD under 30kgs – £10.99

Weight of box should not exceed 30kg

Size of the box  must not be bigger than 45 x 45 x 45cm

Pick Up Options
If you would like to collect your order in person instead of it being sent via Royal Mail DPD/DHL please contact me on 07850191292 to arrange a suitable date and time.

 Refunds & Returns

Our guarantee to you is that all of the products that you buy from us are of the highest quality! If ever you aren’t satisfied with the quality of the product we will replace the product concerned without question! If you decide that you don’t wish to keep your purchase for some other reason then our 7-day refund guarantee applies. Our 7-day refund guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item EXCLUDING THE POSTAGE FEE. We also have a 14-day return policy on all non food items (clothing, pots, grids). We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty. This returns policy does not affect your statutory rights.

Breakages
Despite our very best efforts at packing goods carefully with insulation materials, couriers can on occasion damage goods.

We ask that customers take receipt of their goods and notify us of the nature of the damages so we can take appropriate remedial action. Please take pictures of any breakages and send them to 07850191292 or email saffa.shaq@gmail.com

In this instance we will refund the value of broken contents or organise replacements.

Likewise customers that receive unsigned parcels left safe by the courier with broken contents will be offered a refund to the value of the broken contents.

Please call SaffaShaq immediately to inform us of any breakages.

Alcohol – Age Restriction
In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks.

By placing an order containing alcohol you are confirming that you are 18 or over.

To ensure the products are received in the best condition possible, please make sure someone is able to sign and collect parcel on the first delivery attempt.

Overdue or Missing Parcels – Courier
At the time of dispatch (usually 5pm), Customers are emailed a courier reference number, a website address for tracking and a customer service telephone number. This allows you to track progress of your parcel.

If you are experiencing problems with a courier delivery, please contact the courier first as they are the ones who will have the package and should be able to provide the best information. Likewise, customers are better at relaying directions for lost drivers and premises descriptions.

If you still have any difficulties, please contact us immediately on 07850191292 so we can attempt to rectify the situation.

Remember – the sooner we know about any problem, the more likely we can solve it. For insurance purposes any problems must be reported within 7 days of dispatch.

Overdue or Missing Parcels
If your package has not arrived and no collection card has been received, please check with the courier office to see if there are any undelivered packages for the relevant address (we really do have a lot of cases where a card apparently has not been left but have parcels have been returned marked as uncalled for)

The vast majority of deliveries outside the estimated time frames do eventually get delivered or returned to us. For this reason, we will not act unless a delivery remains missing for 10 delivery days (Mon-Sat).

Customers that choose to specify a place to leave parcels, do so entirely at their own risk.

Cancellations
If you wish to cancel your order please contact us as soon as possible on 07850191292, we may still have to charge delivery costs should cancellation not proceed order dispatch.

Customers have the right to cancel and return their order up to fourteen working days from the day after that on which the goods are received. This applies to non-perishable goods only. It is the customer responsibility to restore goods to us, therefore should we have to collect the goods ourselves then a courier fee will be deducted from any refunds (please be aware a collection fee costs more than our standard delivery fee, we are just passing this cost on).

We will consider any reasonable request after the fourteen day notice period.

Best Before Date Policy
As most of our goods can take up to 2 months to arrive from the other side of the world, we sometimes have issues with best before dates. Please note that Best Before dates are simply a manufacturers indication of when a product tastes at its best, after which the taste and texture may be affected (although manufacturers are very cautious and sometimes bring dates forward for commercial reasons).

Best before dates should not be confused with Use By dates which are set with health risks in mind.

We aim to display the date for any product within 14 days of its best before date. If you wish to know the dates for any products where the date is not displayed please give us a call on 07850191292, we appreciate that you are unable to inspect the products and would rather you do this than be disappointed after receiving your goods.

Credit Card Security

We use a specialised third party organisation to process our transactions, as such we do not view or hold your Credit Card details in our database.

Reaching Us
If you need to reach us, please email us at saffa.shaq@gmail.com alternatively, you can call on 07850191292.